Refund policy

🔄 Returns & Refund Policy

Last updated: [SEPTEMBER 28, 2025]

⏳ Return period

You have 30 days after receiving your item to request a return. After this period, we unfortunately cannot accept your request.

✅ Eligibility for a return

To be eligible for a return, your item must:

  • Be in the same condition as when you received it (unworn or unused)

  • Have all original tags attached

  • Be in its original packaging

  • Be accompanied by the receipt or proof of purchase

📨 How to start a return

To initiate a return, contact us at:
📧 youkousadel@gmail.com

Returns must be sent to:
📍 571 Coakley Drive, VA 22485, USA

⚠️ Returns sent without prior request will not be accepted.

If your return is approved, we’ll send you:

  • A return shipping label

  • Detailed instructions on how and where to send your package

📦 Non-returnable items

We do not accept returns on the following:

  • Perishable goods (food, flowers, plants)

  • Custom-made items or personalized orders

  • Personal care goods (cosmetics, beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you have questions about a specific item, please contact us.

📸 Damages or order issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We’ll evaluate the issue and make it right.

🔄 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

🇪🇺 EU 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without explanation.

Conditions:

  • Item must be in the same condition as received

  • Unworn, unused, with tags

  • In original packaging

  • Receipt or proof of purchase required

💰 Refunds

Once we’ve received and inspected your return:

  • We’ll notify you if the refund is approved or denied

  • If approved, your refund will be issued to your original payment method within 10 business days

⏳ Note: Your bank or credit card company may take some time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at youkousadel@gmail.com.